Essential Staff Training

essential training

Company Induction

All employees should know the basics of their:

  • Company (proposition, offering and purpose)
  • Job role
  • Statutory rights

We can apply our template to any business, to ensure that you have a basic induction programme in place.

Aim

The aim of the training is to welcome you to XYZ company and ensure you start your employment with us successfully, by being aware of who we are, what we do and how we work.

Objectives

To achieve this aim we will look at the following objectives:

  • The company, who we are, what we do and how we work
  • The company structure & where we fit in the market place
  • The company's core products and services
  • Your opportunities & benefits
  • The company's Policies and Procedures

Health & Safety

All employees should know the basics of health and safety procedure - and of course some business will have different or higher risks, requiring a more detailed understanding.

Aim

To ensure all staff know the correct health & safety information.

Objectives

To achieve this aim we will look at the following objectives:

  • How to prevent an injury
  • How to assess the manual handling task
  • What factors will affect the task including the load, the environment and the individual capability
  • Correct positioning
  • How to lift and lower the load effectively
  • Pushing and Pulling

Data Protection

In all business, there will be some kind of touch point to the Data Protection Acts 1988 and 2003, usually for the protection of privacy of Individuals with regard to personal data.

Ignorance is no excuse, and most companies, require their employees to be familiar with data protection, how it impacts on their business and the employees' responsibilities.

Aim

The aim of this course is for you to be familiar with Data Protection & Information Security practices and how these apply to you and your company.

Objectives

To achieve this aim we will look at the following objectives:

  • Data Protection and the 8 principles
  • Computer Misuse Act and individual rights
  • The Information commissioner's office
  • Information security and your Data Protection obligations
  • Importance of waste disposal, confidentiality and your security
  • Data security breach and the process of reporting a breach

Money Laundering Awareness

Money Laundering is the generic term used to describe the process by which criminals disguise the original ownership and control of the proceeds of criminal conduct by making such proceeds appear to have derived from a legitimate source.

Aim

The aim of this course is for you to comprehend & apply the Money Laundering process in order to reduce the risk of Money Laundering within the business.

Objectives

To achieve this aim we will look at the following objectives:

  • What is Money Laundering?
  • Risk areas and how we can reduce them
  • Your responsibilities
  • Who, where and how to report any activity of Money Laundering

Money laundering means exchanging money or assets that were obtained criminally for money or other assets that are 'clean'. The clean money or assets don't have an obvious link with any criminal activity. Money laundering also includes money that's used to fund terrorism, however it's obtained.

The Money Laundering Regulations apply to a number of different business sectors, including financial and credit businesses, accountants and estate agents.

You must put in place certain controls to prevent your business from being used for money laundering if you're covered by the Money Laundering Regulations.

Reporting suspicious activity:

You need to appoint a nominated officer (sometimes called the money laundering reporting officer) as part of the anti-money laundering controls that you have to put in place.

You don't need to appoint a nominated officer if your business doesn't have any employees, because you're the person who is directly responsible for informing the National Crime Agency (NCA).

Your nominated officer must be told if anyone in your business knows or suspects that another person is laundering money or financing terrorism

Complaint Awareness

A customer can complain in many circumstances, but the rules and regulations for reporting complaints vary.

Course Aims & Objectives

Aim

The aim of this course is for learners to be able to identify a complaint, and understand why a company has a complaints procedure. This will then help staff to handle client complaints more efficiently following established complaints procedure.

Objectives

To achieve this aim we will look at the following objectives:

  • What a complaint is
  • The different types of complaint
  • The company complaints process
  • Regulatory or trade reporting requirements

Who can I complain to and how?

A) Complain about a Financial Product/Company to the Financial Conduct Authority (FCA)

If you are unhappy with a financial product or service you can complain.

Follow the FCA's four steps for making a complaint:

  • Step 1: Contact the firm directly
  • Step 2: Make the complaint yourself
  • Step 3: Contact the Financial Ombudsman Service
  • Step 4: Take the matter to court

B) Complain about a limited company

You can complain to The Insolvency Service, Companies House or the Serious Fraud Office if you suspect a limited company or its directors of fraud or serious misconduct.

You can make a complaint if you have reasonable grounds to suspect a currently active company of:

  • causing significant harm to customers, suppliers, etc
  • breaking the law, eg fraud
  • serious misconduct, eg company assets have not been used properly
  • having a significant irregularity in its affairs

C) Complain about a charity

Complain to the charity directly unless you suspect illegal activity, like terrorism or abuse.

Speak to a regulator if you're unhappy about how the charity deals with your complaint.

Fundraising complaints

Contact the Fundraising Standards Board to complain about:

  • the way you've been asked for donations
  • how fundraisers have behaved

D) Advertising complaints

Contact the Advertising Standards Authority to complain about:

  • an advertising campaign you think is offensive, deceptive or inaccurate
  • the amount of emails or mail you get from a charity

E) Trading Standards includes:

  • Who to contact
  • what information you need to give
  • what happens after you've reported the problem
  • what you can do if Trading Standards can't help you.